Return & Refund Policy

Thank you for choosing Ooché Organics. We take pride in creating high-quality hair care products and are committed to providing our customers with the best possible experience.

Due to the nature of our personal care products, we are unable to accept returns or exchanges on opened or used items. As a result, all sales are considered final unless an item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us at support@oocheorganics.com within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Once your claim has been reviewed, we may offer a replacement, store credit, or refund, as appropriate.

Order Changes & Cancellations

To ensure orders are processed and shipped promptly, orders cannot be canceled, modified, or changed once they have been placed. Please review your order carefully before completing your purchase.

Contact Us

If you have any questions regarding your order or our policies, please contact us at:

support@oocheorganics.com

We appreciate your support of our small business and thank you for choosing Ooché Organics.